Support
Contact us
Questions, a bug, or a purchase that did not arrive? Email office@codepixelfy.com with your phone model, its iOS or Android version and what happened. A screenshot helps.
Restore purchases
On a new or reset phone, open the Shop in Lumora and tap Restore purchases. Remove ads and an active Lumora+ subscription come back automatically. Coins come back through iCloud sync on iPhone.
Moving to a new phone
Your levels, stars, streak and coins sync through iCloud. Sign in with the same Apple ID on the new iPhone, keep iCloud turned on, and open Lumora. Your progress appears within a few seconds. On Android, progress is stored on the phone; purchases come back with Restore purchases.
Refunds
The store handles all payments. On iPhone, request a refund from Apple at reportaproblem.apple.com. On Android, request it through Google Play: Play Store, Profile, Payments & subscriptions, Budget & history. We cannot issue refunds ourselves.
Manage or cancel Lumora+
iPhone: open Settings, tap your name, then Subscriptions, then Lumora+. Cancel at least 24 hours before the renewal date to avoid the next charge.
Android: open the Play Store, tap your profile, then Payments & subscriptions, Subscriptions, Lumora+. Your current period stays active until it ends.
A video did not give a reward
Rewards are granted only when a video plays to the end. If no video is available, wait a minute and try again, and check that your phone is online.
Company
CodePixelfy LLC
131 Continental Dr, Suite 305, Newark, DE 19713, USA